Customer service centre
Hirotec’s Customer Service Centre provides an efficient and comprehensive means of service management 24 hours a day, 7 days a week. Hirotec’s staff utilise Hirotec’s Computerised Maintenance Management System (CMMS) to program schedules and initiate work orders as part of the process to manage contract deliverables.
Unlike other providers, Hirotec’s Customer Service Centre is more than a job-logging facility. Our operators have technical knowledge which enables “over the phone” fault remediation. This alleviates the need for technician dispatch and provides significant financial savings.